Contact
Contact Us
We’re Here to Help You Build a Better Reef
At Coral Cartel, customer support is just as important as the quality of our corals. Whether you have questions about a specific frag, need advice on compatibility or placement, or want help with an order, we’re here and ready to assist.
Please feel free to reach out using the information below. We typically respond within 24 hours (often much faster).
📩 Email Support
For all inquiries — orders, DOA claims, shipping questions, coral care, or general reefing support — email us at:
Be sure to include your order number if your question relates to a recent purchase.
📦 DOA & Shipping Issues
If you're contacting us about a DOA, please review our Shipping & DOA Policy first, then send:
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Clear photos (in-bag and out-of-bag)
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Your order number
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Brief description of the issue
Email: support@coral-cartel.com
We’ll take care of you.
For updates, new drops, and behind-the-scenes coral content:
@coral__cartel
Feel free to DM us — we reply there too.
🕒 Response Time
We are a small aquaculture-focused operation, but we take customer service seriously.
Our typical response time:
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Business hours: within a few hours
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Weekends: same day or next morning
📍 Business Location
Coral Cartel LLC
Villa Park, Illinois USA
(Not open to the public at this time.)
Thank You for Supporting Responsible Aquaculture
Your support helps us grow healthier, tank-raised corals and reduce the demand for wild collection.
We appreciate every reefer who chooses Coral Cartel.
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